Frequently Asked Questions
We Are Here For You
How do I get Registered to the GLOMARK website

  • Start by clicking on Sign up on the top right corner of your screen
  • Enter your Phone Number
  • Enter the details on the required fields
  • Create a password

What is the minimum Order value?

Not applicable

Delivery areas

  • Colombo 1 – 15
  • Nugegoda
  • Kotte
  • Kirulapona
  • Kohuwala
  • Nedimala
  • Kalubowila
  • Dehiwela
  • Mt.Lavinia
  • Maharagama
  • Boralesgamuwa
  • Battaramulla
  • Rajagiriya
  • Ratmalana

How do I place a Pick Up order?

The customer will be able to select a time slot of pick up based on the time of purchasing with allocated 3 hour window of picking time.
Order placements will be restricted at 7:00 p.m for same day pickup or delivery.
e.g.
Order placement – 9:00 a.m.
Picking time – 3 hours
Pick up time slots – 12:00 a.m. to 10:00 p.m.

How do I check the current status of my order

Once your order is placed you will receive an email with your order details which include the order confirmation number. Before the dispatching your order, we will reconfirm the address provided by you by contacting you through an email or the contact number provided.

How do I check which items were not available from my order? Will someone inform me about the items unavailable in my order before delivery?

Yes, you will receive a call if any products are not availible before the delivery/pickup of your order.

Return & Refund

Customers can return the product at the time of delivery/Pick up if due to some reason they are not satisfied with the quality or freshness of the product. Glomark will not be liable to credit the returns worth after signing the invoice.

How do I cancel my order?

In case of a failed delivery, you can simply cancel your order by getting in touch with our Customer care team on e-mail (hello@glomark.lk) or call us on 077 012 8128 (8am to 6pm in all 7 days).

How safe is my transaction?

Site is SSL certified and we take all steps to ensure that the transaction is genuine and the customer information is secure.

I did not get the invoice

Once the order is been placed you should get an email from us but in case if you don’t received it you may reach our customer care or write to us on email and will get it for you. Furthermore, the physical copy of the bill will be handed over to you at the point of delivery or pickup.

Can I use a gift card/voucher?

Not applicable.