Frequently Asked Questions
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How do I get Registered to the GLOMARK website

  • Start by clicking on Sign up on the top right corner of your screen
  • Enter your Phone Number
  • Enter the details on the required fields
  • Create a password

What is the minimum Order value?

Minimum purchase value of Rs. 4000/ will be required. 

Delivery areas

  • Athurugiriya
  • Battaramulla
  • Boralesgamuwa
  • Colombo 1 – 15
  • Dehiwala
  • Kalubowila
  • Katubedda
  • Kesbewa
  • Kirulapona
  • Kohuwala
  • Kottawa
  • Kotte
  • Madapatha
  • Maharagama
  • Malabe
  • Mattegoda
  • Moratuwa
  • Mt.Lavinia 
  • Nedimala
  • Nugegoda
  • Piliyandala
  • Rajagiriya
  • Ratmalana
  • Thalawathugoda

How do I check the current status of my order

Once your order is placed you will receive an email with your order details which include the order confirmation number. Before the dispatching your order, we will reconfirm the address provided by you by contacting you through an email or the contact number provided.

How do I check which items were not available from my order? Will someone inform me about the items unavailable in my order before delivery?

Yes, you will receive a call if any products are not availible before the delivery/pickup of your order.

Return & Refund

Customers can return the product at the time of delivery/Pick up if due to some reason they are not satisfied with the quality or freshness of the product. Glomark will not be liable to credit the returns worth after signing the invoice.

How do I cancel my order?

In case of a failed delivery, you can simply cancel your order by getting in touch with our Customer care team on e-mail (hello@glomark.lk) or call us on 077 012 8128 (8am to 6pm in all 7 days).

How safe is my transaction?

Site is SSL certified and we take all steps to ensure that the transaction is genuine and the customer information is secure.

I did not get the invoice

Once the order is been placed you should get an email from us but in case if you don’t received it you may reach our customer care or write to us on email and will get it for you. Furthermore, the physical copy of the bill will be handed over to you at the point of delivery or pickup.

Can I use a gift card/voucher?

Not applicable.

What is the maximum quantity allowed to be purchased from one item?

Maximum quantity per item will be limited based on the product category. 
 

When can I expect my order to be delivered?

We try our best to deliver your order in the following day itself but due to the prevailing situation in the country there could be delivery delays. 
 

What can I do if my order has not been delivered on the due date?

We try our best to avoid delivery delays. However, under current circumstances if your order has not been delivered on the due date you can contact our customer care on 0770 128 128 or 0115 128 128. 
 

Is the Cash on Delivery option available?

As a safety precaution against Covid 19, Cash on Delivery option will not be facilitated. Therefore, only card payments are accepted for the time being.
 

What if some of the items in my order are not available?

In stock out situations, you will receive a final bill at the delivery with the actual amount charged from you. Balance amount will be refunded immediately and credited back to your card. However, your respective Bank would take a minimum of 3-5 working days to process and reflect the refund in your records. In case of a further delay, you can use the refund reference sent by us, to inquire the Bank.
Kindly note that replacements are not available for out of stock items. 

What are the measures taken by Glomark.lk to assure safety with regards to my order?

We have increased sanitization at all touch points with the customers. Delivery personnel will be wearing masks and gloves at all times and they are strictly instructed to use sanitizers frequently.
 

What is delivery charge for the special delivery service?

A delivery charge of Rs.250/- applies to all orders.